We understand that the evolving situation in the Middle East may be causing concern for some travellers. Please be assured that Value Added Travel is closely monitoring all developments and remains fully committed to supporting customers affected by recent updates. The safety and wellbeing of all travellers continues to be the highest priority.
If a booking is impacted, customers will be contacted directly in departure-date order once the latest information has been confirmed with the airline. This ensures that all available options can be clearly outlined. Patience is greatly appreciated while bookings are reviewed and processed sequentially.
Package Holidays: Where applicable, options may include amendments, a credit note, or a full refund.
Accommodation-Only Bookings: These will be assessed on a case-by-case basis, with potential amendments, applicable costs, or credit notes provided where possible.
Further updates will be shared once additional information is available regarding booking status and options. Where possible, amendments will be offered, or alternatively a credit note, depending on individual supplier policies. Any additional costs will be communicated clearly.
Bookings involving transit through the UAE during this period will also be reviewed. Amendments may be available, with any associated charges advised. Alternatively, a credit note may be offered in accordance with supplier terms.
Bookings outside the criteria above will continue to follow standard amendment and cancellation terms and conditions.
For customers with an outstanding balance, reassurance is provided regarding available options once payment has been completed.
Package Holidays: In the event of cancellation prior to travel, suitable alternatives, deferred travel, credit options, or a full refund will be offered. Additionally, if the UK Foreign, Commonwealth & Development Office (FCDO) advises against travel within seven days of departure, a range of options will be made available, including the right to a refund.
Accommodation-Only Bookings: If travel advice changes closer to departure after full payment, amendments will be offered where possible. Alternatively, a credit note may be issued in line with supplier terms. Refunds apply only where accommodation is unable to operate, such as in the case of a hotel closure.
If a balance payment is not preferred, options for changing travel dates or destinations may be reviewed in line with standard terms. Where changes are not feasible, cancellations will be processed according to the applicable cancellation policy.
Value Added Travel continues to work closely with airline partners and in-destination teams to provide timely support and guidance. Appreciation is extended for continued patience and cooperation during this period.
