Customer Testimonials 2013

Atlantis The Palm Dubai

Aaron, thank you very much for arranging our booking, You were very helpful, courteous and knowledgable. Most travel agents don't even bother to make any contact after I have made an enquiry, You on the other hand, contacted us promptly and found a more suitable booking than what we were offered originally. My wife said you were very polite each time she rang you.

I had never heard of Value Added Travel before but you will be my first stop for every future holiday. I will also recommend you to all of my friends.

- Mark Manning

Kuredo Island resort Maldives

Hi Rassel just want to say thanks for booking us an amazing holiday for us in the Maldives. It was a beautiful place and we had no problems throughout our holiday.

Hopefully we can come back to you again to book our next holiday.

- M Rahman

Movenpick IBN Battuta gate

Aaron We have just returned from Dubai yesterday,we had a great holiday and the hotel was excellent, and a big thanks to yourself for the assistance.

- Louis

Al Bustan Palace Oman

Dear Aaron, We're now back ( sadly ) after a wonderful time in Muscat , and of course loved being in the Al Bustan . Thanks so much for all your work in arranging it - everything went absolutely according to plan ( and we decided that we liked the rooms after my initial dismay! ).

The only comfort in being back is the thought that we will plan to go again next year so whenever rates become available could we be in contact ? The price difference which is a consequence of going at end September is significant and given that the weather is perfectly bearable ( but certainly hot !) we would like to try again for a last week in September 2014 scenario - this time for 9 rather than 8 nights so that we leave on a Monday not a Sunday . Very best wishes and thanks so much again

- Judith UNWIN

Waldorf Astoria Ras Al Khaimah

Dear sir, I would like you to know how pleased we were with your service the holiday arrangements that you supplied were better than excellent very thing went without a hitch and the hotel was excellent and the service their staff supplied was the very best we have ever received. The only one thing I would like to point out is that I had to contact the representative regarding my taxi arrangements for the return journey as no one had contacted me about them.

Thank you one again for your help and excellent service

- Jerome Gerber

Jumeirah Etihad Towers

Hello Aaron, just a short message to let you know how our holiday went in Abu Dhabi ......FABULOUS & WOW are the only way we can describe our stay...

the hotel was fantastic.. staff/food/beach/ complaints whatsoever, and even better than anticipated, pick up and return by the transport you had arranged...excellent, will be in touch soon to arrange our holidays for September next year.. don't know where yet...perhaps you can give a few suggestions, our preference flight from Glasgow perhaps to Oman or wherever. top marks to you and your team for arranging our fantastic holiday

- Ian & Christine Gaston

Holiday Was AMAZING

Thank you so much it was an amazing holiday seriously definitely going to be travelling with your company again and I'll be going through you as it was wonderful service and a great package

- Mohammed patel

Fairmont The Palm Dubai

Hi Matt, Thank you for your email. The holiday was superb as ever. The Fairmont was lovely. We arrived at about 2am and weren't told that we had been upgraded to Fairmont Gold - only that we had a partial sea view. The view was okay but not the best. I was hoping for a view of Jumeirah Beach and the marina, but that said it was infinitely better than a palm view which would have been of the main road on the palm (as I suspected). The room was lovely. The beds were the best beds I have ever slept on and since I returned home I have been trying to source the exact same mattress as we had the best night's sleep ever. Fairmont Gold was brilliant. Free soft drinks all day and alcoholic drinks between 6-8pm - well worth it. However, the over-riding memory of that holiday will be the staff. They were simply superb. I have never felt so looked after and every need was attended to.

All in all a fantastic holiday, a lovely hotel, well situated, fantastic staff, beautiful and clean and very very well kept grounds. Staff couldn't do enough for you. I even spoke to the gym manager who was called Phil from Birmingham and he went out of his way to help me as I needed to do a 10 mile run on the treadmill as part of my Great North Run training. He made sure the gym was as cool as he could make it, gave me cold wet towels to keep me as cool as possible in the long run, checked on me whilst I was on the treadmill, gave me about 10 bottles of water the day before so I could fully hydrate and the congratulated me after the 10 mile run when I managed to achieve the distance.

Thank you so much for your assistance in booking this. Our friends also had a lovely honeymoon at the Sofitel. My sister is looking to go to dubai next year with her family and I will be recommending you to her. I have also given your email address to another friend Brent Ganley, who is looking to book for xmas/new year time this year for his family.

I couldn't be happier with the service I receive from you. It's the Great North Run on Sunday. I am nervous but so grateful for your personal sponsorship. You are a star and a special person to personally sponsor me. I cannot speak more highly of dubai and you as a travel agent. Huge THANK YOU

- Paula Cullen

Palm Tree Court Dubai

Hi Louis, Would like to thank you for the booking for me and my dad and family to palm tree court on the 24th August. What a great holiday.

We enjoyed it that much we are thinking of going back to the UAE at the end of October.

Do you have any good deals for that time? 2 adults and 2 children? I can't give exact dates as yet as need to sort it with work. Any where in the Middle East would do. Thanks.

- Derek Watson

Club Hotel Dolphin Sri Lanka

Good morning Roy, We had a lovely holiday at the Hotel Club Dolphin Sri Lanka and I just wanted to say thank you for all your help.

I have passed your details on to a few friends at Dubai I told them to mention my name and Roy will look after you.

- Ruth Masters

Multi Centre - Dubai & Mauritius

Hi Tony, We are back from our holidays and mate I just want say. A VERY BIG THANK YOU for a superb holiday on behalf of all the family, for all you have done for us.

I will definitely be booking with you again. We liked both Hotels very much and we were treated very well by both.

Imagine you pay the Atlantis all that money and they do not give free Wifi but if you are a Skywards member it is free for up to 4 gadgets in your room. It is a good thing I signed up before the trip!! Thank you mate and stay well, until we speak again.

- Rasheed

Le Meridien al aqua Fujairah

Hi Sonia, After all your patience with my questions etc. before the holiday, I thought it only fair to let you know how it went. It was wonderful!!

The hotel was fabulous and the room renovations really don’t affect guests. The staff were probably the most genuinely happy to help that I have ever experienced.

The ‘all inclusive,’ is a bit strange until you get your head around it and we were a bit upset that the restaurant my grandchildren had looked at so much on the internet was actually closed until September, but once we settled in it didn’t matter so much. The food is very good and we ate well.

The vehicle for our arrival transfer was a 7 seater, but 2 seats had to be folded down for luggage which meant my daughter and youngest grandchild had to share a seat and seatbelt from the airport to the hotel. Not ideal when its early hours of the morning and everyone is tired. Fortunately our return transfer was in a minibus which allowed us all our own seat and seatbelt. The transfers took 2 hours and I can’t imagine how the tales that the new road has halved this time can be true. The hotel made the transfer time worth it though and finances allowing, we will return!

Thank you again for your help and patience.

- Annie Dyos

Jumeirah Creekside Hotel Dubai

Hi Rassel, Just to let you know that we arrived home Yesterday. We had excellent time.

All the arrangements, Flights,Hotel was excellent and the transfer was well planed and no hick ups.

Thanks again and you will hear from us soon.

- Mahendra Patel

Sofitel The Palm Dubai was a fantastic hotel

Hi Sonia, Just wanted to say a big thank you for booking my holiday to Dubai. We had a fantastic time.

The Sofitel was a fantastic hotel. I will certainly book with you again and have already recommended you to other people I met in Dubai thanks again

- Mandy

One&Only Royal Mirage The Palace

Hi Sonia, Thanks for asking - I must admit that is unexpected! The holiday was fabulous, just not long enough.

the One & Only was wonderful with the club service second to none.Went to see the One & Only on the palm - very nice and new but not as nice an atmosphere as the O&O Palace.

Thanks for all your help - will call you again when we will return to Dubai - which we definitely will do!

- Paul Gannon

Jumeirah Zabeel Saray hotel was truly a 5 Star Hotel

Hi Louis, just wanted to Thank you for all you hard work in finding me and Tariq a Great Holiday. As you know we were celebrating our 10 year wedding anniversary and Zabeel Saray hotel was truly a 5 Star Hotel. The Staff were more than helpful and made us feel special. We indulged in the worlds best Spa and Tariq had the full works - Coffee peel Hammam, deep body Tissue massage and a 60 minute Facial. He looked fabulous. We ate at number of restaurants some great some not so much. Just one downside on going to a man made beach it wasn't as fine as the one in Jumeriah. Tariq is desperate to go on another holiday so I will probably be calling you soon and will definitely be recommending value added and you to all my family and friends.

In fact my cousin is going on holiday next week with Value Added on our recommendation. Once again Thanks Louis.

- Shabana & Tariq

One&Only Royal Mirage The Palace

Sonia, Everything was absolutely fantastic. Your recommendation was really appreciated and we will definitely be in touch for future holiday ideas. If you remember we were originally planning to go to Atlantis the Palm and you mentioned the One and Only Palace, after visiting the palm and seeng how busy it was, hearing the noise from what seemed like thousands of screaming kids, you certainly made the perfect choice for us Sonia.

Hotel brilliant, service and location all excellent..

Thanks again for all your help.

- Alan Bradley

The Ritz-Carlton Dubai

Hi Sonia, We had a fantastic time in Dubai, from landing at Dubai airport to leaving 10 days later everything was perfect.

The Ritz Carlton Club room and bedrooms were fantastic.All the staff at the hotel were very polite and courteous, every request that we made was no problem for them to carry out.(special mention for the club staff)

The only problem was we had to come home!!!!!!!!

We will definitely use you again for our next vacation. Thank you very much for everything

- Philip Daynes

Dubai Holidays - We're already planning our next trip

Hi Louis, Hope you're well. We're on the last day of our holiday & just wanted to say thanks for helping us to arrange this trip. We've had an amazing time the hotel is lovely & the food has been great.

We're already planning our next trip. Do you think there's likely to be a similar deal next year with the jumeirah 1/2 board? If so when will it start from? we would be interested in finding out about 10 days next year pref may. Although we love the zabeel saray it would be good to try a different hotel maybe the madinat mina Salam.

- Danielle Delahunty-James

Palm Tree Court Dubai

dear jake, a short message to say many thanks for our holiday you arranged for us at palm tree court. everything went perfectly ,flights ,transferes and our stay at the hotel was great . we would be more than happy to book with you again for next year and would welcome any info for the best deal to be had for the same package in june 2014 !

- Maureen Harris

Movenpick Hotel Ibn Battuta Gate Dubai

Hi Jake, We have just returned from a wonderful holiday and our executive suite was great (facing the gate) and I also the extra bed free of charge!

Just wanted to thank you for this booking and all our requirements were met. We have praised the quality of this hotel to our family and trying to get my brother to book it for his 60th in a couple of years but I will definitely return. All the restaurants - food and drink - were way above the standard of any holiday we have stayed at and it includes Mauritius - that says something!

We will come back to you for our next holiday.

- Mr. Colette Scott

Palm Tree Court and Spa Dubai

Dear Sonia, Thank you for your e-mail welcoming us back, pity about the rain when we arrived back. I must say that your service was excellent, Emirate airlines are something special, both there and back was excellent, I will now get onto the hotel:-

It was far better than we imagined, from the moment we arrived (which was quite early in the morning) we were given a complimentary breakfast, they let us into our room early, they upgraded us, the food was excellent, there was complimentary golf, complimentary massage, complimentary boat trip with dinner (however, we felt that the alcohol was very expensive on the boat) and the bus that took us to the venue at the Creek in Dubai did not turn up to pick us up and as we were the only ones from the hotel that had been on the boat, after 15 minutes we took a cab back to the hotel and within 5 minutes they agreed to pay for the taxi, after I explained what had happened which was great service. We were impressed with the grounds, the service and the room, nothing could be faulted and in our view great value for money, we will definitely go back their next year and as we have already said, your service to us was also excellent, to which we say a big THANK YOU.

- Mike Justice M.B.E

Al Raha Abu Dhabi

Dear Andi, Just a quick message ... The Al Raha was a fantastic hotel and thank you for your recommendation. A good holiday and thank you very much for the way you handled the whole transaction.

You are clearly a credit to the company. We hope to revisit after the Ramadan and will be contacting you again near the time. .

- A. Tooley

Multi Centre - Dubai and Maldives

Good afternoon Sol, I just wanted to write to say a big thank you for your advice and exectional deal you did for us on our holiday!!

We got back last Friday and every thing was perfect, the hotels in Dubia and Mauritius, the flights and the transfers..... we could't fault a thing. In fact we loved Dubia so much we would love to go again, we are thinking of going for the New Year - 28th December for 5 days so if you get any excepional offers please let me know. We loved The Ocean View Hotel, however it would be nice to try another hotel.

Thank you once again, I will definitely be recommend you to all my family and friends. I look forward hearing from you.

- Caroline

Mövenpick Hotel Ibn Battuta Gate Dubai

Hello roy and joe, just to let you know after our recent holiday to the IBN BUTTATA GATE HOTEL IN DUBAI, we found the whole experience fantastic and we can strongly recommend you use this option when giving others the options of hotels available in dubai ! the hotel and staff were fantastic, the maels and drinks were outstanding and the all inclusive package was brilliant and i cant imagine going back ti dubai any other way. on a personal front i would also like to thank your goodselves and you will be my 1st call for my next holiday.

- John Solley

One&Only The Palm Dubai

Good morning Tony, I just wanted to say a huge thank you for organising myself & Rachel’s trip to Dubai. You proved to be extremely efficient which went towards making our holiday truly special and memorable.

We will definitely be back in touch with you when we decide to take our next trip to Dubai or anywhere else come to think of it.

- Tony Jarmyn

The best island we have stayed - Komandoo Maldives

Hi Sol, Hope you are well . Just a quickie to say we had a fantastic time at Komandoo in the Maldives .... probably the best island we have stayed at & one we would definately return to. They did upgrade us to a jacuzzi beach villa upon arrival, also putting us on the sunrise side of the island (apparently the nicer side of the island but we would have been happy on either!).

So thank you for your help in booking the holiday & we will be in touch for our next trip.

- Jacqui Pickett

Jumeirah Zabeel Saray & The Address Montgomerie Dubai

We loved Zabeel Saray and (if it is cheaper) The Address was a good way to make the break more economical.

The best thing is dealing with you, Sonia.

The efficiency in coming up with multiple options was amazing.

- James Erskine

Movenpick Ibn Battuta Gate Hotel Dubai

Hi Sonia, we had a great time thanks, everything went very smoothly from flights, transfers and hotel. What a hotel, although a bit out of the city - which we were well aware of, access to the metro was a 5 minute walk so we had no problem with it at all.

The Ibn Batutta Hotel itself was excellent. The atmosphere, public spaces and rooms were very good. The staff were excellent and the food exceptional.

The AI option included access to all 4 restaurants with no restriction on menu choice. The drink list was a little restrictive but otherwise we had a great time.

I think what also made the stay so enjoyable was the 4 days we spent relaxing at the Oceana between our sightseeing days. Once again the pool, beach, sun terraces and bar were great. They were v clean and well presented, I think without this facility we may have struggled around the pool at the IBN, as although the pool there is adequate you couldn't really spend the whole day there.

Thanks for your help on arranging our holiday. I know my friends are keen to go back with their own family some time. As for ourselves we have been twice now, but would go back for a shorter break on a similar deal at the IBM.

Keep us updated, we have a week booked for the first week in July if you have any good deals forthcoming.

- John Q

Atlantis The Palm Dubai - Another super trip!

Good Afternoon Sonia,

Another super trip!

My family loved the few days at the Atlantis. Everything worked well. Gulf Circle Tours were excellent. For example, they double confirmed the taxi time to the airport for the flight back. Atlantis rooms were interconnecting and we had sea views.

Thanks again for all your efforts…………………much appreciated!

- Paul Sambrook

The Fairmont hotel Dubai

Hi Louis, I just wanted to say a huge thank you for arranging the holiday.

The Fairmont hotel was everything you said it would be and a whole lot more! We had a great time there and will certainly hope to return there soon.

- Sue Bartholomew

Dubai Holidays

Hi Jake, just a quick email to thank you for the brilliant holiday you arranged for us to. We will definitely use you again and have already recommended you to friends & family so hope you get lots more business.

- Deborah Woodley

Grand Millennium Dubai - The holiday was great

Hi Sonia, The holiday was great, no make that fantastic. The seats on the plane were very good, the additional space was really appreciated. The courtesy pick up from the airport and back to the airport were right on time and very friendly.

The Hotel accomodation was outstanding with a huge ensuite room for us, another bedroom, en suite and with two single beds for the kids, a massive lounge area, seperate kitchen area and even another wc. We were on the 15th floor so had a good view. The facilities at the hotel were very good and the staff couldnt do enough for us. We couldnt get into the room on our arrival at 9 o clock,which was the only issue we had. After traveling through the night we were all pretty tired, and being able to get into the room on arrival would have been good so we could rest. The hotel did however give us breakfast and refreshments while we waited, and we were in our room by 1 o clocl.

A slight delay on our return journey did nothing to take the gloss off the holiday.

So thanks for making the arrangements, and I will certainly be looking at booking future holidays through your company.

- Lawrence

Cove Rotana Resort Ras Al Khaimah

Hi Tony, Just to let you know we had a great time at the cove rotana, Best xmas. Thank you. Will go again this year.

- Steve Bartlett

Big thank you for your assistance with booking our christmas break

Good morning Jake, Just wanted to say a big thank you for your assistance with booking our christmas break.

Thank you for your recommending the hotel it was good and been able to use the other hotel facilities was a bonus. From departure to arrival back home and transfers everything went smoothly. Is there a newsletter available to check on your deals. Thanks again and we will be using your services in the future.

- Miss Antonio

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